Delivery and shipping policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays but will be processed on the next business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In the very rare occasion that there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All orders are free of any delivery cost for the UK. An additional charge is made for all Highlands and Islands addresses.
Any shipping charges will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & order tracking
You will receive a confirmation email once your order has shipped containing your tracking number(s) if available.
Customs, duties and taxes
Country Mutt Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Country Mutt is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.
Orders from outside the UK
We currently do not ship outside the UK.
Our Return & Refund policy provides detailed information about options and procedures for returning your order. This can be seen here returns